SHIPPING

  • Shipping fee: ¥880 (incl. tax), Okinawa ¥1,650 (incl. tax)
    For purchases more than ¥11,000 (incl. tax) shipping fee is free.
  • Shipping Time: The products will be shipped within 3 business days.
    Click HERE  to check our business calendar.
  • Delivery Date: packages will be delivered in 1~3 days after shipping.
    The estimated delivery date changes depending on your shipping areas. We will send you an email confirming with the tracking number as soon as your order is shipped.

DELIVERY

  • Delivery Company: Yamato Transport Co., Ltd.
  • Delivery Time:
    ◆ 8:00~12:00 ◆ 14:00~16:00 ◆ 16:00~18:00 ◆ 18:00~20:00 ◆ 19:00~21:00
    *Please note that delivery can occasionally be delayed due to unforeseen circumstances.

PAYMENT

  • Payment Method: Credit cards
  • Available Credit Cards:
    *Unfortunately we do not accept cash on delivery.

RETURNS & CANCELLATION

We do not accept any return or cancel, except in the case of shipping wrong products. Please note that we may not be able to respond to requests if customers do not contact us in advance.

<In case of damaged package>
Contact us within 2 business days from the package arrival by email ([email protected]) or from contact form.
After we check the product, we will ship replaced items. *the damaged item is not needed to be returned.

<In case of wrong shipping>
Contact us within 2 business days from the package arrival by email ([email protected]) or from contact form.
Please return the item unopened to the following address at our expense.
After we check the product, we will ship replaced items.

CA.FORM.JAPAN Co.,Ltd
Fior di Maso Onlineshop
3-6-1 Rinkaicho Edogawa-ku Tokyo
134-0086

AIR FREIGHT PRODUCTS

Ordering and Shipment: as we want you to experience our cheese in the freshest condition possible, some products with short shelf life are imported by air once a week. These cheeses are only available for order between Tuesday 0:00 and Thursday 23:59 every week. It is not possible to order these items during any other time of the week.

Our shipment schedule is subject to changes due to national holidays. Please refer to the calendar